30 Sep Simplifying the Sales Tax Process
Over the last few years the pace at which tax laws change has increased dramatically. There have beenover 5,000 tax changes in the last yearalone and there is no sign of any slowdown in the...
Blog
14 Aug Customer Self-Service Portals – What You Need to Know
Are you looking for ways to drive down service costs? To get paid more quickly? To increase customer satisfaction? If so, a self-service portal is an excellent way to accomplish all of these things and...
11 Jul Innovative Strategies for Increasing Revenue & Adoption
With the concept of cloud services and cloud software, the implications of billing for the cloud has never been more acute. We briefly mentioned in our last blog post the importance of considering different approaches...
24 Jun 5 Questions to Ask When Determining Pricing Strategy
Determining how to price a new product or service can often feel like more of an art than a science. Of course, you need to charge enough that you are covering your overhead AND making...
23 Jun Empower Your Sales and Customer Service Teams
What if you could empower your sales and customer service teams with integral customer billing information right at their fingertips? Over the last 5-10 years, Customer Relationship Management (CRM) platforms have become a key mechanism for...
15 May B2B VS B2C Recurring Payment Solutions
The business-to-consumer, or B2C, model is the more common case and most billingproviders cater to the thismodel. However, there have been many providers that have (unsuccessfully) offered recurring billing solutions for firms that sell to...
15 May Relevance of Federal Reserve Payment Study for B2B and B2C
Every three years, the Federal Reserve provides a snapshot of U.S. payments in theirAnnual Payment Study. The latest report revealed a number of important points for our industry and our business. Forbusiness-to-business (B2B) billersthere are a...
03 Aug Messaging and Dunning Strategies for Recurring Billers
Youd think the messaging for recurring billers would be straight forward statements, payment receipts, reminder notices, and alerts being the staple. Yet, the range of custom requests we encounter always makes me wonder whats...
03 Aug The Resurgence of Layaway
With the depressed economic conditions it was inevitable to see the arrival of layaways. The layaway model had faded as cheap credit cards became widely available to most, even those with challenging FICO scores. Now,...
03 Aug Selecting the Right Processor for Recurring Billers
You'd obviously want to select a processor that is cost effective and has good customer support, but based on our experience, it's the low level details that tend to make the difference when it comes...