Every profession and industry has their annual trade show to find out where the industry is headed and what our colleagues are finding as opportunities and challenges. As a recurring payments & billing professional, I...
As a company first launches and starts signing up customers, it's important to keep costs low and operations as simple as possible. However, as a company grows it becomes paramount to seek out solutions with...
If you're a user of Salesforce Service Cloud then you already know how vital it is to an outstanding customer service experience. You know that its revolutionary in its ability to connect your internal teams to...
When you sell a one-time product, commissions are easy to calculate, track and pay out. Add in the extra dimension of subscription billing and the process becomes more complicated. Not only do salespeople receive installments...
Over the last few years the pace at which tax laws change has increased dramatically. There have beenover 5,000 tax changes in the last yearalone and there is no sign of any slowdown in the...
Are you looking for ways to drive down service costs? To get paid more quickly? To increase customer satisfaction? If so, a self-service portal is an excellent way to accomplish all of these things and...
With the concept of cloud services and cloud software, the implications of billing for the cloud has never been more acute. We briefly mentioned in our last blog post the importance of considering different approaches...
Determining how to price a new product or service can often feel like more of an art than a science. Of course, you need to charge enough that you are covering your overhead AND making...
What if you could empower your sales and customer service teams with integral customer billing information right at their fingertips? Over the last 5-10 years, Customer Relationship Management (CRM) platforms have become a key mechanism for...
The business-to-consumer, or B2C, model is the more common case and most billingproviders cater to the thismodel. However, there have been many providers that have (unsuccessfully) offered recurring billing solutions for firms that sell to...
