• Click to view more
    Customer Insights:
  • logo-white-privo-corp
  • logo-white-star-chapter
  • logo-white-kwantek
  • logo-white-optimal-blue
  • logo-white-upgrade-usa
  • logo-white-sales-junctions
  • ArcticCat_logo_white

CASE STUDY: Transaction Billing with Contract Renewals

“With BluSynergy, we’ve plugged revenue leakage, reduced days outstanding, and streamlined our entire order-to-cash operations. Most importantly, we’re delighted with BluSynergy’s responsive team that understands billing and payments from both the functional and technical aspects.”

– R. Collie King III, CEO & President, Kwantek

The Challenges

  • Lengthy, error-prone, manual billing processes due to the combination of transactional billing, customer specific rate sheets, calculating payables on third party service providers and varied contract terms
  • Traditional accounting/ERP systems unable to keep up, hampering Kwantek’s rapid growth
  • Synchronizing billing data between their applicant tracking software, ERP and CRM systems
  • Tracking contract expirations/renewals, aeing customer balances

The Solution

  • Multiple billing cycles per month separating out bill-in-arrears charges from bill-in-advance charges. Translated, that meant better manageability and improved cash flow
  • BluSynergy served as the system-of-record for customer billing and product information. Kwantek’s internal systems/accounting systems/Salseforce.com CRM systems were kept synchronized using BluSynergy’s ERP/CRM connectors as well as APIs
  • Automated and progressive notifications on imminent contract expirations improved retention rates, while the aging notifications with their increasing urgency improved cash flow and automatic suspension of delinquent accounts
  • Click to view more
    Customer Insights:
  • logo-white-privo-corp
  • logo-white-star-chapter
  • logo-white-kwantek
  • logo-white-optimal-blue
  • logo-white-upgrade-usa
  • logo-white-sales-junctions
  • ArcticCat_logo_white