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    Customer Insights:
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CASE STUDY: Lease Payment Plans

“We looked high and low to find an affordable, flexible solution that would fit the needs of our specialized business. BluSynergy provided us with a unique set of tools that allowed us to grow our business and experiment, without having to build an enterprise-class back-end infrastructure.”

– Jon Weisblatt, President

The Challenges

  • Flexible Payment Plans with a variety of installment terms as well as optional warranty programs, taxes, etc. would be key to customer acquisition
  • Active account management would be a critical requirement, which included the capability to issue refunds, house credits, take advance/deferred payments, suspend accounts, etc.
  • Managing Aging Accounts would require strategies for dealing with credit card declines, overdue accounts and traceability and visibility into business operations
  • An Easy Signup process that initiated the installment payments while still retaining control over the detailed application process

The Solution

  • Using the product catalog made it easy to implement different pricing models, add-on features and installment payments. Adding a new feature now makes it available during enrollment without IT involvement for billing and charging processes.
  • BluSynergy’s native and intuitive features for refunds, credits, cancellations, holds and automated emails simplified the account management process for UpgradeUSA’s customer service reps.
  • Flexible strategies for recycling declined payments, automated templated emails for account activity and progressive overdue reminders minimized manual CSR involvement to exception management.
  • The built-in click-though reporting covering the spectrum of charging, payments, revenue etc. provided key visibility to management while the account review capability ensured that CSRs had transactional level visibility into each account.
  • UpgradeUSA implemented the screens for the initial enrollment process and seamlessly transitioned the applicant to BluSynergy’s order and payment capture screens for a smooth process.
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    Customer Insights:
  • logo-white-privo-corp
  • logo-white-star-chapter
  • logo-white-kwantek
  • logo-white-optimal-blue
  • logo-white-upgrade-usa
  • logo-white-sales-junctions
  • ArcticCat_logo_white