CASE STUDY: Lease Payment PlansWe looked high and low to find an affordable, flexible solution that would fit the needs of our specialized business. BluSynergy provided us with a unique set of tools that allowed us to grow our business and experiment, without having to build an enterprise-class back-end infrastructure.
Jon Weisblatt, President
The Challenges
- Flexible Payment Plans with a variety of installment terms as well as optional warranty programs, taxes, etc. would be key to customer acquisition
- Active account management would be a critical requirement, which included the capability to issue refunds, house credits, take advance/deferred payments, suspend accounts, etc.
- Managing Aging Accounts would require strategies for dealing with credit card declines, overdue accounts and traceability and visibility into business operations
- An Easy Signup process that initiated the installment payments while still retaining control over the detailed application process
TheSolution
- Using the product catalog made it easy to implement different pricing models, add-on features and installment payments. Adding a new feature now makes it available during enrollment without IT involvement for billing and charging processes.
- BluSynergys native and intuitive features for refunds, credits, cancellations, holds and automated emails simplified the account management process for UpgradeUSAs customer service reps.
- Flexible strategies for recycling declined payments, automated templated emails for account activity and progressive overdue reminders minimized manual CSR involvement to exception management.
- The built-in click-though reporting covering the spectrum of charging, payments, revenue etc. provided key visibility to management while the account review capability ensured that CSRs had transactional level visibility into each account.
- UpgradeUSA implemented the screens for the initial enrollment process and seamlessly transitioned the applicant to BluSynergys order and payment capture screens for a smooth process.
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