CASE STUDY: Transaction Billing with Contract RenewalsWith BluSynergy, weve plugged revenue leakage, reduced days outstanding, and streamlined our entire order-to-cash operations. Most importantly, were delighted with BluSynergys responsive team that understands billing and payments from both the functional and technical aspects.
R. Collie King III, CEO & President, Kwantek
The Challenges
- Lengthy, error-prone, manual billing processes due to the combination of transactional billing, customer specific rate sheets, calculating payables on third party service providers and varied contract terms
- Traditional accounting/ERP systems unable to keep up, hampering Kwanteks rapid growth
- Synchronizing billing data between their applicant tracking software, ERP and CRM systems
- Tracking contract expirations/renewals, aeing customer balances
TheSolution
- Multiple billing cycles per month separating out bill-in-arrears charges from bill-in-advance charges. Translated, that meant better manageability and improved cash flow
- BluSynergy served as the system-of-record for customer billing and product information. Kwanteks internal systems/accounting systems/Salseforce.com CRM systems were kept synchronized using BluSynergys ERP/CRM connectors as well as APIs
- Automated and progressive notifications on imminent contract expirations improved retention rates, while the aging notifications with their increasing urgency improved cash flow and automatic suspension of delinquent accounts
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